Fact
*One in four people in the UK live with disability.
One in Four Guests
One in Four Colleagues
Guest Experience
People living with disability, do so across all socialdemographic groups of society, that is one in four of your potential guests
whatever sectors of hospitality and catering you operate in. From QSR to Fine Dining, from Luxury to Budget Hotels, every operator has new potential guests waiting for access to their hospitality proposition.
Colleagues
The same is true of recruitment.
Around one in four working-age adults live with a disability. For hospitality operators, recruitment and retention are big issues, they always have been. Continuing to fish in the same diminishing pools will not fill vacant roles. There are better pools, and one of them is where people living with a disability are not only keen to join your team, retention rates and guest satisfaction grow significantly when they do. Here’s just one example.
Join Us
You can explore being a more accessible hospitality business by joining a group of market-leading hospitality businesses that have embraced accessibility and all the commercial benefits of doing so. They are members of Accessible Hospitality Alliance – Membership Details.
*One in four people in the UK live with disability.
*UK Parliament – House of Commons Library – UK disability statistics: Prevalence and life experiences Research Briefing – Published Monday, 17 November 2025